FAQ

After navigating to the product page of the hosting service you wish to order and configure, press the "ORDER NOW" button go to further with your order.

Our infrastructure and dedicated servers are located in the capital city of Bulgaria, Sofia, at the heart of the European Union.

We host our dedicated servers in S3C, a Tier 3+ Carrier Neutral Data Center.

Yes, we own all our networking and servers hardware, enabling us to maintain full control and high privacy standards. We do not rent equipment from other hosting providers.

No, all our dedicated servers are located in Europe.

Yes, we provide live on-site technical support and our IT experts are available 24/7/365 by email and ticket support system. It should be noted that our services are all sold unmanaged and do not include managed support services.

At the moment we only provide support in English. We can use the live-chat in-app translation tool for other languages.

Our average turn-around time for support tickets is 20 minutes. It will always depend on your request and the workload, we do not provide any guarantees on the response time.

Yes, we provide support regarding the online status of your server. We do not provide any support for anything related to the operating system or any application running on your server.

Delivery times may vary according to stock and server configuration, but we usually provision, secure and deliver a server within 3-24 hours from payment. The servers can take up to 24h to be delivered.

There is no setup fee for any of our dedicated servers or hosting solutions.

I'm afraid we do not provide migration services

No, all server details will be delivered to the email address used when the account was registered. In order to change the delivery email address, you will need to change the registered email address prior to server delivery.

Your server will be provisioned, secured, and typically delivered within 3-24 hours from payment, regardless of the day of the week, even on weekends.

Yes, as a normal part of today’s communication system, our customers can host or use VoIP services on our dedicated servers.

Yes, your privacy is very important to us, and we allow our customers to host or use VPN services on our infrastructure.

Yes, you can easily install or use IPTV services on our infrastructure, as long as you have the legal right over the content you are streaming.

Yes, our high performance Dell dedicated servers and network infrastructure are perfect for hosting dedicated game servers without any server delay or lag.

Yes, part of our Windows servers initial provisioning involves the activation and testing of the Remote Desktop Protocol for customer usage.

You can check our Looking Glass page, which also includes a test IP.

Yes, besides IP4v addresses, we can provide a free /64 IPv6 subnet. Please contact our support to request it.

Every dedicated server and hosting solution is fully protected against Level 3, 4 using our in-built DDoS Protection.

Yes, our customers can announce their own IP ranges on our dedicated servers and hosting solutions. There is no setup fee, as long as all IP ranges are in the same vlan.

We can announce your ASN for a one-time fee of 150 EUR.

Yes, if you have your own IP space, we can provide BGP sessions. There is a one-time fee of 150 Euro and 50 Euro per month.

We offer 4 billing terms for our hosting solutions: Monthly, Quarterly (3 months), Semi-Annually (6 months) and Yearly (12 months).

No, we do not have any free services

Once in a while, we run promotional campaigns for certain products where we give out discount codes. Please follow us on social media to catch the latest promotions or discount codes.

Our current payment options are: Credit Card, PayPal, BitCoin and Bank Transfer

Unfortunately, we do not accept payments from unverified PayPal accounts.

Yes, customers can add funds to their account balance and pay invoices from there. Our system is designed so they can manage or automate all payments.

We offer a 3 days money back guarantee for the first service bought, no questions asked, in case our services are not what are you looking for. The server must be paid through paypal or card for it to be eligible.

You can go to this page and recover your password.

You need to contact our technical department via the contact form on our website and describe your situation and one of our operators will try to assist you.

Yes, when logged in go to your profile page and change the email address associated with your account.

No, we do not allow customers to change their username.

Yes, please open a ticket with our technical department and ask for the deletion of your account.

Our support team is ready to answer any question you might have 24/7/365 by email or the ticket support system.